Yodel Direct is now InPost Direct: how should shops send?

A small shop searching for its usual Yodel Direct label can now encounter InPost Direct branding, older Yodel wording in documentation and InPost’s consumer app. That does not mean every account or parcel uses the same workflow. This guide explains the current Direct booking routes using official pages checked on 9 October 2026. It focuses on sending an order correctly, rather than comparing historical prices or treating a new name as a new warehouse service.

Where should you start after the Yodel name changed? #

Start from the official InPost Direct sending page and identify the booking you need. Some of its documentation and service links still refer to Yodel Direct. Keep your original booking emails and order references so you can match any older purchase with its current support route. Do not infer that an old reference must be replaced solely because you see a different logo. Equally, do not buy a new parcel on an old assumption about where it can be posted.

The consumer Yodel brand moved to InPost on 17 July 2026, according to InPost’s transition page. That statement explains customer-facing tracking and branding; it is not a complete instruction for every commercial label purchase. For the ownership distinctions, see Yodel, Evri and InPost explained. Here the first question is more practical: where does this particular parcel enter the network and where will the customer receive it?

Which sending route matches your order? #

This table prevents a useful pair of mistakes. A locker at the sender’s end does not force locker collection at the customer’s end. A shop in the service name may refer to handover, receipt or both. Read the complete route before selecting the label. If you offer collection to the customer, use the service’s supported point selection rather than entering a shop’s street address into an ordinary home-delivery form.

Choose a default only after considering your usual baskets and customer preferences. Shop to Door may suit a packer already visiting an accepted point. Door to Door may suit someone who can stage the batch and receive the collection. Shop to Shop asks the customer to travel, which should be visible before payment. None of those observations establishes a price winner; each route needs its own actual quote and conditions.

Can you send without owning a printer? #

The Direct printing page describes Print in Shop for supported shop services and a labelless sending option for lockers. For Print in Shop, select that option during the purchase and take the supplied printing information to the accepted shop. Follow the instruction for that individual label. A saved label PDF and a shop printing reference are not necessarily interchangeable, so check which document or code the booking produced.

For its labelless locker option, Direct says the driver supplies the label when collecting the deposited parcel. Use that only when you purchased the supported option and have its deposit instructions. It does not mean every unlabelled parcel is acceptable in a locker. Keep each parcel linked to its own booking while preparing the batch, because a printer-free process still needs an accurate destination and an identifiable handover.

Door to Door is different: Direct’s printing page says only Print at Home is available for that route. Have the correct label securely attached before the booked collection. Do not expect the driver to use the labelless-locker process at your front door. If your printer breaks, check the support process before changing the method or purchasing duplicate postage. The label’s supported route determines the available workaround.

Which parcel limits should you use? #

Use the conditions attached to your selected Direct service and quote. The official sending guide gives different format information for locker, shop and collection routes. Those categories should not be replaced with one generic “InPost maximum”. Measure the complete sealed parcel, including packaging, and enter its actual weight and dimensions. If an order contains several products, the measurement should describe their finished basket rather than the largest product on its own.

There is also a published inconsistency worth resolving before sending a parcel near a boundary. The Direct sending guide describes a locker length of 64 cm, while the InPost section of its terms page states 61 cm. This guide does not turn that difference into permission to use the larger number. Check the applicable service conditions and ask Direct to confirm a borderline parcel before paying. The compartment’s physical size and contractual acceptance need not be identical.

A shop can avoid making every order borderline by testing its normal boxes and recording them accurately. Record carton reference, expected packed measurements and permitted basket combinations. If a customer adds an item that changes the box, repeat the eligibility check. The InPost locker-size guide covers physical compartment fit; it does not replace the Direct booking’s terms.

How can you book several customer parcels together? #

InPost Direct’s multiple-parcel page describes Quick Quote and Smart Send tools, including supported marketplace connections and CSV. Check which connection is offered for your actual selling channel and inspect the imported records before purchasing. Importing an address is not the same as verifying a basket’s packed weight. A bulk tool can reduce repeated typing, but it can also repeat the same wrong measurement across every row if you supply unsuitable defaults.

For a hypothetical batch of eight orders, suppose six use the tested single-item carton and two contain a larger bundle. Keep all eight order references, then enter the six matching parcels and the two different parcels with their own measurements. Do not give the entire batch the single-item weight merely because most orders share it. After purchase, reconcile eight parcel records with eight physical parcels, or explain any deliberate multi-parcel order separately.

Prepare a batch list with order reference, recipient, service, parcel size and final label reference. Keep it available at packing and handover. Work in a consistent order so a shop printing barcode cannot be matched to the wrong box. When a service or label changes, update the list before dispatching. A bulk purchase confirmation gives you useful administration, but actual handover still needs parcel-level evidence.

What should you check at the handover point? #

Confirm that the location accepts your chosen Direct service and its printing or deposit method. The same building can support more than one parcel network without accepting every type of code at every counter. Read the current point information and keep the correct booking message ready. If the parcel is refused, establish the reason before buying another label. A format problem needs a different response from arriving at the wrong operator’s point.

Keep a clear record of which parcels were accepted. If you take part of the batch home, do not mark the entire batch as dispatched. Where the booking changes, preserve the connection between the original customer order and the final valid tracking record. Tell the customer about a material dispatch delay using what you know, rather than promise an arrival date based only on the date you paid for the first label.

Who handles the label, tracking and support? #

Keep the Direct purchase channel in your records alongside the carrier brand. The Direct privacy page describes website operation on its behalf by Parcel2Go, while the current pages carry InPost Direct branding. This is a reason to use the support route linked from your booking and account, not to guess from the parent company’s name. The consumer app, a marketplace order and a Direct purchase may direct you through different help steps.

For a problem, gather the purchase reference, final tracking number, parcel description and handover evidence. Use the current Direct account or booking email to identify the relevant channel. Do not assume that entering a reference in another carrier’s app automatically opens a claim with the party that sold your label. Keep the customer informed while you establish the status and required next step.

Does InPost Direct replace fulfilment for your shop? #

Buying postage solves the transport booking; somebody still has to hold stock, check the product and pack it. AirPost’s local fulfilment page describes senders who store a small batch at home and prepare your outgoing orders. Check the actual shipping options available in that arrangement. Direct retail services, printing facilities and bulk tools should not be presented as features automatically included in an AirPost booking.

1. Identify the actual sending route and what the customer receives.
2. Check the finished parcel and the selected service’s current acceptance rules.
3. Choose the supported printing method while buying the label.
4. Keep order and label references matched throughout packing and handover.
5. Use the purchase channel’s tracking and support instructions after dispatch.