Sell across the border, ship domestically

You choose who you trust with your stock. AirPost runs an ID check when you ask for one (green shield = verified) and shows reviews from other shops, but we do not take your stock into safekeeping and we are not a party to what you agree between you.

No. Verification and your own stock records lower the risk; they do not insure the goods. Make the first batch small enough that you could afford to lose it. Many business policies can add ‘stock at another location’ — ask your insurer.

No drugs, weapons or ammunition, dangerous goods such as loose lithium batteries, tobacco or e-cigarettes, live animals, perishables, counterfeits, or anything the sender may not legally keep at home. A sender may refuse such a box, return it and report it to us, and your account can be closed. Not sure? Ask in the conversation first.

Ask for an ID check in the chat before you send stock, and start small. If it still goes wrong, you report it in the conversation; support can freeze their account and balance. You block the partnership yourself, ask for your stock back — create an order to your own address and it is returned within 14 days — and leave a review; an order that stalls you cancel and set up with someone else. If stock is still missing after those 14 days, you can file a police report and we share the sender’s name and address. If a parcel is lost or damaged in transit, we file the claim with the carrier.

No. Start in the country you already ship to most, with one box of bestsellers; everything else keeps going out from home. Stock that sits still costs nothing, so there is no per-country demand to work out first.

You ask for it back (returned within 14 days) and send a box to a sender in the other country. No storage costs, so a wrong guess costs you one return shipment, not a warehouse contract. Meanwhile you ship those orders yourself, as you do now.

Your shop’s name, with your sender’s address underneath — that is where the parcel is, and where it comes back to if it cannot be delivered. Your customer does not see your sender anywhere else.

Per parcel: the label, the fee you agree with your sender (usually €1.50 to €5.50, by size) and €0.85 for us. No subscription, no storage costs.

That works. Tell us your volume; we find a sender with room, and the courier collects the parcels there.

Yes. Your sender ships domestically and across borders, and there are senders in 26 countries. Outside the EU we fill in the customs declaration together.

As one import shipment to your sender’s address. You are the importer: import duties and VAT are in your name, and you usually need a VAT registration or a fiscal representative in the country where the stock is held. We don’t arrange that and we don’t give tax advice; a customs broker or that country’s tax authority does. Once cleared, your orders go out as domestic shipments.

Shopify: yes, through the Airpost Order Link app. Paid orders reach your sender automatically and the tracking code goes back to your store. WooCommerce, Lightspeed, bol.com and Amazon come next; until then you set those orders up in the chat.

You can work with several senders at once. If one drops out, the rest carry on.

Yes. Open the order up to everyone who can handle it; whoever responds first ships it, and the rest see straight away that it has gone. They only see an address once they pick the order up.

Usually, yes. Stock in another EU country means a VAT registration there from the first item; OSS does not cover it. Check with your accountant; AirPost shows the rule per country when you place stock.

Packaging and turnaround you agree with your sender in the chat: you send boxes, tape and packing slips along with the stock (or agree that the sender buys them), and most senders ship the next working day. Returns can go to a sender with the ‘Returns’ badge, who sets a price per return. They report each return in the conversation with five photos and keep the parcel until you accept it under Orders → Returns: back in stock, forward (then a regular order), discard or pick it up yourself — or ask for more info first. Accepting costs their return price plus €0.85 from your balance; after three days without a reply you get one reminder. Failed deliveries follow the service’s return route, usually to your sender’s address. The sender may open a stock box and inspect its contents before accepting the stock. A customer return goes to the shop’s address unless the shop and sender agree on a different return address. The shop is the seller to the customer and handles withdrawals and refunds. Where the statutory 14-day right of withdrawal applies, the customer can notify the shop of withdrawal within 14 days after receiving the product. The shop provides the return address; the sender handles a return only as agreed with the shop.