Terms
Last updated: 02/10/2026
1. What AirPost does
AirPost is a platform that brings online shops (sellers) and individuals or businesses (senders) together. We take care of the shipping labels, the payments and the communication between the two. We carry nothing ourselves and we take no stock into safekeeping.
2. Your account
You are 18 or older. You are responsible for the details you give and for what happens with your account. Senders have their identity verified as soon as a seller asks for it. One account per person.
3. The agreement between seller and sender
Working together is an agreement between the seller and the sender. AirPost is not a party to it. AirPost brings shops and senders together and takes care of the labels and the payments. We do not take your stock into safekeeping and we are not a party to what the two of you agree. You choose who you trust with your things — use the identity verification and the reviews for that.
4. Stock and packaging
The seller sends their stock and their own packaging to the sender. That stock remains the seller’s property; the sender holds it for the seller, keeps it carefully and uses it only for orders from that seller. If stock is lost or damaged during storage, the sender is liable to the seller unless the sender proves that it happened through no fault of their own. AirPost does not insure the stock and is not a party to that compensation. A seller can ask a sender for an identity check before sending stock, and we advise sellers to do so and to start small. If the seller asks for their stock back, the sender returns it within 14 days; how they arrange that is between them. Stock that is still missing after those 14 days is embezzlement (articles 321 and 322 of the Dutch Criminal Code) and the seller can file a police report. AirPost then shares the sender’s name and address with the seller and the police, closes the account and holds the balance until the stock is back. These rules apply from 16 October 2026. Damage to or loss of stock falls outside our liability; we offer identity verification and reviews to support that choice. The sender may open a stock box and inspect its contents before accepting the stock. A customer return goes to the shop’s address unless the shop and sender agree on a different return address.
5. What you must not send
A seller does not send drugs, weapons or ammunition, dangerous goods (such as loose lithium batteries), tobacco or e-cigarettes, live animals, perishables, counterfeit products or anything else the sender may not legally have at home. A sender may refuse such a shipment, return it at the seller’s expense and report it to us. A seller who sends it anyway can lose their account (section 9).
6. Money
Sellers top up a balance in advance. On each shipping label we charge the shipping cost, the sender’s fee and our margin to that balance. Topped-up balance you have not used can be refunded to the card you paid with, from the Balance page. Cancelling a label costs €1.00 in cancellation fees; the rest of the label amount goes back to your balance. Senders build up a balance they can pay out themselves from €10.00, against 3% platform commission per payout. A fee can be paid out three days after the first carrier scan, so a cancellation can still be settled. All amounts are in euros, including VAT where applicable.
7. Shipping and carriers
We buy labels from carriers. Delivery itself is the carrier’s responsibility and falls under their terms. In the event of loss or damage we help file a claim, but we are not the carrier. If a shipment has to clear customs, the seller declares its contents, value and origin correctly; import duties, and any costs or fines caused by incorrect details, are for the seller. If a sender chooses a service where the courier collects at the door and nobody is home, the failed collection charged by the carrier is for the sender’s account: we deduct it from their balance, even if that takes it below zero, and set it off against their next fees. They see this in advance with the service. The shop is the seller to the customer and handles withdrawals and refunds. Where the statutory 14-day right of withdrawal applies, the customer can notify the shop of withdrawal within 14 days after receiving the product. The shop provides the return address; the sender handles a return only as agreed with the shop. An undelivered Packeta parcel (CZ, SK, HU) goes back to the sender’s drop-off point. The sender picks it up there within 7 days; Packeta’s storage charges after that are for the sender. Once the parcel is back, the shop chooses what happens to it and pays the sender’s return price plus €0.85.
8. Tax
What you earn through AirPost counts as income. Declare it in your own tax return; the rules depend on where you live. We do not give tax advice.
9. Stopping
You can stop at any time. You finish outstanding shipments first, and any outstanding balance you pay out to your bank account yourself. We can close an account in the event of abuse, fraud or repeated complaints. As long as a seller’s stock has not been returned after being asked for, we hold the sender’s balance.
10. Our liability
If we make a mistake ourselves, for example through an outage or a label processed incorrectly, we only compensate your direct loss, up to what you paid us in margin and commission in the twelve months before. We do not compensate indirect loss, such as missed sales or profit. These limits do not apply in case of intent or gross negligence on our part, nor where the law does not allow them. If someone holds us liable for something you did or sent, or for an agreement between you and another user, you indemnify us against that.
11. Law and disputes
These terms are governed by Dutch law. Disputes go to the competent court in the Netherlands. If you are a consumer, you keep the protection of the law of the country where you live and may also go to the courts there.
12. Changes
If we change these terms, we let you know at least 30 days in advance by email and in the app.
13. Text messages
If you turn on a text box in your settings, we send you at most three texts, ever: one for each of your first two chat requests, and one when a sender or webshop that matches you joins. Message and data rates may apply. Turn texts off in your settings, reply STOP where your carrier supports replies, or email [email protected], which is also where to go for help (HELP). Carriers are not liable for delayed or undelivered messages.
14. Questions
Use the contact form, or the support chat in the app.